Book on to Age Cymru’s age friendly customer service training – New dates now available in February and March 2025.

If customer service excellence is central to your business, how well do you understand the needs of older people?

Understanding the value of older customers is crucial for modern businesses. Older people often have significant purchasing power, brand loyalty, and influence over household spending decisions. They’re also more likely to share their experiences, whether positive or negative, with friends, family, and online communities.

Book your training today and learn how to make your business truly age-friendly! Our training will equip you with the tools and insights to improve your service for older customers and support you to make your business more inclusive, and welcoming.

Through this training, customer service staff will:

• Break down age stereotypes
• Understand the challenges facing older people
• Understand how to deliver improved customer service to older people
• Take away practical ideas to embed this improved customer service ensuring older people have the best experience when being support by the organisation.

Book now on to Age Cymru’s Age-Friendly customer service training

Where: Online via Team

Length: Two hours

Cost: £49 per person

We have new sessions open to book in February and March on a first come, first serve basis: Book now:

Thursday 13 February 2025 - 14:00-16:00

Wednesday 26 February 2025 - 10:00-12:00

Tuesday 11 March 2025 - 14:00-16:00

Wednesday 26 March 2025 - 10:00-12:00

Contact policy@agecymru.org.uk or call 029 2043 1555

We can also provide bespoke group training which can be adapted dependent on organisational needs, including the provision of a general age awareness session.

Please contact us to discuss what you have in mind.